Thank you for choosing MyPlaylistVibe. This refund policy explains our guidelines regarding refunds for our services, including credit purchases and subscriptions. We aim to be transparent about when refunds are available and the processes involved.
Credit Purchases
1. Standard Credit Purchases
Non-refundable: Credit purchases are final and non-refundable upon completion of the transaction, as credits represent digital goods that are immediately available for use.
Our Service: Each credit allows you to generate one unique AI artwork based on your playlist's genre analysis through our proprietary database.
Exceptions: If credits cannot be used due to persistent technical issues on our end, you may be eligible for a refund or credit replacement.
2. Technical Issues
If a system error causes your credits to be deducted without receiving the corresponding artwork, we will either restore the credits or issue a refund at our discretion.
If our genre matching or AI generation systems fail to produce artwork despite valid playlist input, we will restore the credit used.
Claims must be submitted within 7 days of the affected transaction.
Service-Specific Issues: We guarantee that our genre matching and AI generation process will work properly. If our system fails to:
Successfully match your playlist genres to our database
Generate artwork from the matched attributes
Deliver the final artwork to you
You will be eligible for a full credit restoration or refund.
Subscription Plans
1. Cancellation
You may cancel your subscription at any time through your account dashboard.
Cancellation will stop future billing but will not automatically trigger a refund.
You will continue to have access to your subscription benefits (monthly credits) until the end of your current billing period.
Unused credits from your subscription do not roll over to the next month.
2. Subscription Refunds
New Subscriptions: If you cancel within 48 hours of your initial subscription purchase and have generated fewer than 3 images, you may request a full refund.
Renewal Payments: Automatic renewal payments are generally not refundable once processed.
Exceptional Circumstances: For service outages exceeding 24 consecutive hours, we may offer partial refunds or service credits at our discretion.
Disconnected Spotify Account: If your Spotify account is disconnected and cannot be reconnected due to Spotify API issues, we may offer a pro-rated refund for the unused portion of your subscription.
Service-Specific Refund Considerations
What We Can Refund:
Credits that failed to generate artwork due to our system errors
Charges made in error or duplicate charges
Subscriptions cancelled within the eligible refund period
Services not delivered due to our platform being unavailable
What We Cannot Refund:
Credits used to successfully generate artwork (even if you're not satisfied with the result)
Issues arising from Spotify account disconnection by the user
Inability to access the service due to user's internet connection
Credits that expire due to account inactivity
How to Request a Refund
Email your refund request to kanedaltbuss@gmail.com
Include your account email, transaction date, and reason for refund
For technical issues, please include:
The playlist URL you were trying to process
The time and date of the issue
Any error messages received
Screenshots if applicable
We will review your request and respond within 5 business days
Refund Processing
Approved refunds will be processed through the original payment method
Refund processing typically takes 5-10 business days, depending on your payment provider
In some cases, we may offer service credits instead of monetary refunds
PayProGlobal, our payment processor, handles all refund transactions securely
Exceptions & Special Cases
Promotional Credits: Credits received through promotions, bonuses, or as compensation are not eligible for cash refunds.
Account Termination: If your account is terminated for violation of our Terms of Service, remaining credits or subscription time will not be refunded.
Currency Fluctuations: We do not provide refunds based on currency exchange rate fluctuations.
Third-Party Issues: We are not responsible for issues arising from third-party services (Spotify, payment processors) beyond our control.
Fraud Prevention
To protect against fraud, we reserve the right to:
Request additional verification before processing refunds
Deny refund requests that show patterns consistent with abuse
Limit the number of refunds issued to a single customer or payment method
Investigate unusual patterns of credit usage before approving refunds
Contact Information
For refund requests or questions about this policy, please contact us at:
Email: kanedaltbuss@gmail.com
This Refund Policy may be updated periodically. The date at the top indicates when the policy was last revised. By using MyPlaylistVibe services, you acknowledge and agree to the terms outlined in this Refund Policy.