Thank you for choosing MyPlaylistVibe. This refund policy explains our guidelines regarding refunds for our services, including credit purchases and subscriptions. We aim to be transparent about when refunds are available and the processes involved.
Credit Purchases
1. Standard Credit Purchases
Non-refundable: Credit purchases are final and non-refundable upon completion of the transaction, as credits represent digital goods that are immediately available for use.
Exceptions: If credits cannot be used due to persistent technical issues on our end, you may be eligible for a refund or credit replacement.
2. Technical Issues
If a system error causes your credits to be deducted without receiving the corresponding service, we will either restore the credits or issue a refund at our discretion.
Claims must be submitted within 7 days of the affected transaction.
Subscription Plans
1. Cancellation
You may cancel your subscription at any time through your account dashboard.
Cancellation will stop future billing but will not automatically trigger a refund.
You will continue to have access to your subscription benefits until the end of your current billing period.
2. Subscription Refunds
New Subscriptions: If you cancel within 48 hours of your initial subscription purchase and have generated fewer than 3 images, you may request a full refund.
Renewal Payments: Automatic renewal payments are generally not refundable once processed.
Exceptional Circumstances: For service outages exceeding 24 consecutive hours, we may offer partial refunds or service credits at our discretion.
How to Request a Refund
Email your refund request to kanedaltbuss@gmail.com
Include your account email, transaction date, and reason for refund
For technical issues, please include specific details and any error messages received
We will review your request and respond within 5 business days
Refund Processing
Approved refunds will be processed through the original payment method
Refund processing typically takes 5-10 business days, depending on your payment provider
In some cases, we may offer service credits instead of monetary refunds
Exceptions & Special Cases
Promotional Credits: Credits received through promotions, bonuses, or as compensation are not eligible for cash refunds.
Account Termination: If your account is terminated for violation of our Terms of Service, remaining credits or subscription time will not be refunded.
Currency Fluctuations: We do not provide refunds based on currency exchange rate fluctuations.
Fraud Prevention
To protect against fraud, we reserve the right to:
Request additional verification before processing refunds
Deny refund requests that show patterns consistent with abuse
Limit the number of refunds issued to a single customer or payment method
Contact Information
For refund requests or questions about this policy, please contact us at:
Email: kanedaltbuss@gmail.com
This Refund Policy may be updated periodically. The date at the top indicates when the policy was last revised. By using MyPlaylistVibe services, you acknowledge and agree to the terms outlined in this Refund Policy.